Support
We usually reply within 1 to 2 business days, in English or Vietnamese.
Or write directly to siroo.petcare@gmail.com. To help us help you faster, include: your account email, phone model and OS version, Siroo version (shown on Siroo's App Store or Google Play page), and the steps that led to the problem.
Is your pet in danger? Don't wait for an email. Call or go to the nearest vet right away. The Explore tab in the app can help you find one nearby.
Frequently asked questions
Account
I forgot my password
On the sign-in screen, tap "Forgot password?" and enter your email. Siroo sends you a code; enter it and set a new password right in the app.
I didn't get the confirmation email
It comes from no-reply@siroo.inspireui.com. Check your Spam or Promotions folder, wait a few minutes, then try again. Still nothing? Email us with the address you signed up with.
How do I use Siroo on a new phone?
Install the app and sign in with the same account. Your pets, logs and health record sync from our servers.
How do I delete my account?
Me → Delete account. Details and how to request it by email are on the Delete account page.
Reminders and permissions
I'm not getting reminders
Check phone Settings → Notifications → Siroo is on, and that Focus / Do Not Disturb isn't blocking it. In your pet's profile, check "Remind me if I forget a meal" and "Remind me to check the water bowl". Siroo stays quiet from 10 pm to 7 am. Reminders are scheduled when you open the app, so open Siroo at least once a day.
Explore finds nothing around me
Allow Location for Siroo ("While Using the App") in phone settings, or tap "Change area" and type where you want to search.
Where do I change the language?
Me → Language. Follow your phone's language or pin one.
Siroo Plus
I bought Plus but the app still shows Free
Open the Siroo Plus screen and tap "Restore purchases", signed in to the same Apple ID / Google Play account you bought with. Still not working? Email us with the order ID from your Apple or Google receipt.
How do I cancel?
iPhone: Settings → [your name] → Subscriptions → Siroo → Cancel Subscription.
Android: Google Play → profile picture → Payments & subscriptions → Subscriptions → Siroo → Cancel.
Plus stays active until the end of the period you paid for.
I'd like a refund
Refunds are handled by the store. iPhone: go to reportaproblem.apple.com. Android: Google Play → Order history, or the Google Play help center.
Siro says I've used all my questions today
Free includes 10 and Plus 30 questions a day, reset at your local midnight. If Siro fails to answer, the question is given back.